We ship worldwide. Orders ship from our facility within 1 – 3 days business days from date of purchase. Orders with a final total of $60 or more (after any discounts applied) will automatically receive Free ground shipping within Canada and continental USA, excluding Alaska and Hawaii. We will provide an email confirmation with tracking information once your order has shipped. Ritzyco Designs Inc. DBA I Love My Muff, is not responsible for any customs or duties incurred for US or International orders.
We want you to love our Muff products as much as we do. However, due to the personal nature of our wipes, washes, lotions and sprays we cannot accept returns once they have been shipped. We want you to love the experience with our brand and your satisfaction and happiness with our products is very important to us. Please contact firstname.lastname@example.org directly with any concerns, and we will do our best to make it right.
We take great care in packing orders to prevent damages but we know accidents can happen. In the rare occurrence that your order arrives damaged, please contact email@example.com with your order number and an image of the damaged products and we will send out a replacement immediately. Please note replacements are only available for products ordered from ilovemymuff.com